Store Policies

First off, thank for even looking at our website. 

Just in case you are thinking of buying something from Cynirje here are all the details you probably would like to know. If you have any questions or need any additional info feel free to reach out to info@cynirje.com

COVID-19

Will there be delays due to COVID-19?

Unfortunately yes. Currently, the print on demand service I use to fulfill your orders is operating at lower capacity to ensure the safety of their employees.

Since all my products are made to order, it could take up to 2 to 3 weeks for them to be prepared before they are shipped out. Apparel and custom cut and sew pieces take the longest, but luckily things like posters and face covers are shipped out in less than a week.

After fulfillment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.

Thank you for your continued support of our store during these crazy times. Stay safe my friends.

If you have any questions or concerns, please reach out to my support staff at info@cynirje.com.

Shipping

What are the average arrival times?

You guessed it, more delays. There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.

  • US orders: 7-10 business days
  • International orders: 15-25 business days
  • Canada order: 25-30 business days 

Do you ship internationally?

Yes we pretty much ship everywhere that USPS does!

Due to COVID-19, we can’t ship to the following countries:

Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.

Shipping to China has also been disabled as carriers have stopped service there.

I placed an order, when will I get my tracking number?

Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes it’s way to you. 

Will multiple products in one order arrive separately?

Yes. If your order includes different products they will arrive separately. Things like mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

Returns and Exchanges

Can I return or exchange a product?

There are no refunds or returns for items unless they damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

What if my order never arrived?

If your order didn't end up arriving, be sure to let me my customer support know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, I'd be happy to send you a replacement to the correct address.

If the shipping address was correct, get in touch with Customer Service at info@cynirje.com with your order information. That way I can wither issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again.

What if my order arrives damaged?

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get a hold of us by then we can no longer offer a replacement for free.

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at info@cynirje.com so we can make it right.

Reasons for Returns

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Buyers Remorse | Exchanges - Because this product was made specifically for  you... we do not refund orders for buyer’s remorse, or size exchanges.